Utilities

• In person – 37 S Broadway, First Floor.  (Outside normal office hours, please use the drop box beside the police entrance)
• By mail – 
  City of Frostburg
  PO Box 440
  Frostburg, MD 21532
• ACH (Auto-Pay) – Payments are withdrawn from the customer bank account for the full current balance on the due date of the bill.  Click Here for the Authorization for Autopay Form
• Online – Choose Online Payments to the left that will instruct customers how to pay online.

If paying by mail or placing payment in the drop box, please include the remittance coupon from the bill(s). If the remittance coupon is not available, please write the account number or the property address on the memo line.
If paying in person, customers may bring the entire bill and it will be returned after scanning the bar code to process the payment.

Accounts are subject to receiving a shutoff notice when a portion of the balance is 90 days past the billing date. Shutoff notice letters are sent by certified mail and regular delivery. A penalty of 10% of the account balance or $20, whichever is greater, is applied at the time the notice is issued. If payment in full is not received by the deadline specified in the letter, water service is terminated and a $20 turn on fee is required to restore service. Once a shutoff notice is issued, no personal or business checks are accepted. Only cash, money order, cashier check, or debit/credit card are acceptable methods of payments. See City Ordinance 2020-02 Section 6-9 for full details.

Per City Code, all properties are billed surcharges regardless of water consumption.  The Bay Restoration Fee is mandated by the State of Maryland.  The debt repayment for the CSO project and the improvements to the water supply and distribution system must be shared by all customers.  In a town that is dominated by rental properties as well as seasonal residents, it is not practical to discontinue and reinstate garbage charges based on occupancy.  

View the graph of past water consumption on the current bill.  If the higher usage for the current billing cycle is not the result of known changes in activity at your property, other factors could impact the billed consumption.

- Possible leak - Property owners are responsible to locate and repair potential leaks.  Please see the Water Waste Brochure to assist in leak detection and for suggestions to reduce water usage.
- Consecutive estimates - The City bills water consumption based on water meter readings. If the meter inside a property is not equipped with a remote transmitter, the City must physically view the meter to obtain an actual meter reading. If the City does not obtain a reading and the customer does not provide a reading, water consumption is billed based on estimated consumption from prior billing cycles. Once an actual reading is obtained after previous estimates, the current billed usage may be higher than normal if previous billings were under estimated.
 

The Leak Adjustment Policy & Application offer one time billing adjustment every ten years. The Leak Adjustment Application must be completed and submitted to the Director of Finance within 45 days of the billing date.  Proof that the leak has been repaired must be submitted with the application.  If the application is approved, the adjustment would forgive a portion of the water and sewer charges. See the Leak Adjustment Policy & Application or Ordinance 2020-02, Water Amendment Section 6-7 for more details.

The lawyer’s office or title company that is handling the closing should request a final water meter reading.  The balance due on the utility account will be collected at closing.  Upon receipt of the proceeds from closing, the utility account will be placed in the new owner’s name.